A tin sign on a building reading SALES
A tin sign on a building reading SALES
#BrandLanguage #AuthenticityCulture #MarketingPsychology #AdvertisingTruth

When “Authentic” Became a Sales Pitch

By
Paul Kiernan
(2.18.2026)

The old T-zone nonsense is a perfect example. When the factual claim became risky, the emotional one stepped in to do the work. The product didn’t change. The story did. And the story got intentionally vaguer.

The ad said, “Be your true, authentic self.”

The ad was for an age-defying overnight cream. The kind that promises to soften wrinkles, blur deep lines, and politely escort a few years off your face without making a scene. You’ll look younger, more alert, and refreshed. Revitalized. Apparently, the authentic version of you just needed a little help finding the exit ramp.

I assume they mean someone new but still authentically you. A you who looks less like the you who has lived your actual life. A you who slept better, drank more water, and never squinted into the sun. The real you, just… edited.

Look, I’ve been doing this long enough to understand the arrangement. Advertising uses words that make people pause and picture themselves differently. Younger. Brighter. Better rested. We all know the drill. It’s the same quiet agreement we make when we check the box saying we’ve read the terms and conditions. No one reads the terms. They just check the box and move on with their day. Terms? We don’t need no stinking terms. Whatever gets me to the thing, give me the thing.

So I didn’t just fall off the turnip truck. I get how this works. Side note, I have never actually been on a turnip truck, but judging by how often people fall off of them, they seem wildly unsafe. Maybe a railing. Maybe a seat belt. I don’t know. Just spitballing. Anyway.

What gives me pause isn’t the promise of younger skin. That’s old news. It’s the word authentic sitting right there in the middle of it all. Buried in the description of a product designed to help you look different, feel different, and quietly deny the passage of time, while claiming to hand you your authentic self in return. That’s a newer trick. And it feels worth looking at.

A Pinocchio doll with long nose

When Lies Got Regulated, Language Got Smarter

This isn’t the first time advertising has done this dance. It’s just gotten better shoes and a gift card to Arthur Murray’s dance studio.

There was a period in history when ads could say almost anything, and no one stopped them. Products didn’t need to imply. They could declare. Cigarettes could soothe your throat. Smoke could calm your nerves. A smiling celebrity could tell you it helped them sing better, think more clearly, live longer, and that was apparently sufficient evidence. The claims were bold, physical, confident. They pointed directly at the body and said, this will help you. In hindsight, it all looks absurd, but at the time, it was just the air everyone was breathing.

Eventually, enough people noticed this was a problem. Or enough harm piled up that it became inconvenient to ignore. Rules followed. Agencies appeared. You couldn’t just say a product physically did a thing anymore without backing it up. You had to show proof, or at least gesture convincingly in the direction of proof. Be proof adjacent. The era of saying whatever you wanted began to close. What’s important is that this didn’t kill advertising’s imagination. It redirected it.

Once you can’t claim that a cigarette improves your voice, you stop talking about vocal cords and start talking about image. About identity. About the kind of person who smokes this brand instead of that one. The focus shifts from what the product does to what it says about you for choosing it. That move wasn’t toward honesty. It was toward safer terrain. Feelings don’t require substantiation. Feelings don’t show up in court with charts and lab coats.

The old T-zone nonsense is a perfect example. When the factual claim became risky, the emotional one stepped in to do the work. The product didn’t change. The story did. And the story got intentionally vaguer. Not because vagueness is more truthful, but because it’s harder to prosecute.

That pattern repeats over and over once you start noticing it. Every time regulation tightens around facts, language loosens around meaning. You stop promising outcomes and start suggesting states of being. You stop telling people what will happen and start inviting them to imagine how they might feel afterward. The sale doesn’t disappear. It just relocates from the body to the psyche. This is where things get interesting, because it’s also where things get slippery.

When advertising stopped being able to lie directly, it didn’t suddenly become ethical. It became psychological. The claims got softer, but the influence got deeper. Instead of telling you a product would change your life, it began implying that your life was already supposed to look a certain way, and this product simply helped you live up to that expectation. The pressure didn’t lessen. It just learned how to speak more politely. And polite pressure is much harder to object to.

You can argue with a false claim. You can’t really argue with a feeling. If a product makes you feel confident, aligned, empowered, and refreshed, who’s to say it didn’t? Those words don’t describe outcomes. They describe internal states, which belong to the person experiencing them. Which makes them perfect. Untestable. Unprovable. Immune to regulation.

This is also where advertising quietly borrowed a different authority. Not science. Not facts. Therapy.

The language begins to sound less like persuasion and more like self-discovery. You’re not being sold something. You’re being helped, guided, or reintroduced to yourself. The product isn’t imposing change, removing obstacles, clearing the path, and letting the real you come through. If you question it, the problem isn’t the product. It’s your resistance. That’s a powerful reframing. And a dangerous one.

Because now the sale isn’t just about desire. It’s about legitimacy. You’re not wanting something shallow. You’re honoring something true, not chasing improvement. You’re returning to authenticity. The transaction gets wrapped in moral language, and once that happens, scrutiny feels almost rude.

This is why words like authentic start showing up everywhere once you trace this arc. They’re not accidental. They’re incredibly useful. Authentic doesn’t describe a measurable condition. It describes an alignment story. It reassures you that whatever change you’re making isn’t a rejection of yourself; it’s an affirmation. You’re not fixing a flaw, you’re expressing a truth.

That’s a comforting thing to hear while buying something designed to alter how you look, how you present, how you’re perceived.

What regulation did, unintentionally, was push advertising away from claims that could be challenged and toward language that couldn’t be. The battlefield moved from evidence to emotion, truth to resonance, and from what is to what feels right. And once you’re there, the rules get very fuzzy very fast.

None of this means every product is lying, or that every ad is manipulative in some cartoonish way. It means the incentives changed. If you can’t say a thing works, you learn how to say it means; you can’t promise a result, you promise a relationship, and if you can’t guarantee change, you frame it as rediscovery.

And that’s how we end up with a jar of cream telling us to be our true, authentic selves.

Not by accident. Not because marketers are uniquely devious. But because language learned how to slip past the gates that were built to protect us from simpler lies.

An older gent in a Coca-Cola hat playing electric piano on the street

What “Authentic” Used to Mean

Before it became useful, authentic was a little inconvenient. It wasn’t aspirational, and it didn’t flatter. It didn’t promise improvement or suggest a better version waiting just around the corner. It was a word you used to describe something that hadn’t been interfered with too much, if at all. Something that showed its age honestly. A thing that carried the marks of use without trying to disguise them.

An authentic face wasn’t smoother. It was familiar. An authentic object wasn’t flawless. It was worn in specific places because someone had actually touched it. Time was part of the evidence. The cracks mattered. The scuffs counted. You could argue that something was authentic precisely because it hadn’t been optimized.

That meaning is uncomfortable in a culture built around correction. Untouched also means unedited. It means you don’t get to decide which parts stay and which parts go. You don’t get to sand down the edges and still call the result honest. Authenticity, in its older sense, didn’t care whether you liked what it revealed. It wasn’t there to reassure you. It was descriptive, not affirming.

Somewhere along the way, that definition started to loosen. Authentic slowly shifted from meaning 'unaltered' to meaning 'emotionally defensible'. The word didn’t disappear. It adapted. Instead of describing the absence of change, it began to justify it. As long as the change felt aligned, it counted. As long as you could tell yourself a good enough story about why this version of you was more accurate than the last one, the word still applied.

That shift changes everything. Because now authenticity doesn’t sit in tension with transformation. It endorses it. You’re not becoming someone else. You’re becoming more yourself. You’re not correcting anything. You’re revealing something that's always been there, just waiting for the right product, routine, or purchase to bring it out.

And once the word starts doing that kind of work, it becomes incredibly flexible. It doesn’t ask whether the change is necessary, who decided this version was better, or why the unaltered version suddenly feels insufficient. It simply smooths the transition. It tells you that wanting to look different isn’t a rejection of who you are. It’s an act of honesty.

That’s a powerful thing to believe. It’s also incredibly convenient if you’re in the business of selling improvement without ever calling it that.

Why This One Word Feels Different

What makes this particular word so irritating isn’t just that it’s vague. Advertising has always loved vagueness. Vague is useful. Vague gives you room to move. What makes authentic feel different is the way it quietly rewrites the relationship between desire and self-judgment.

Older marketing at least owned the want. You wanted to look better. You wanted to feel younger. You wanted something you didn’t have. There was no moral confusion there. You could roll your eyes at it, indulge it, reject it, whatever. The desire sat out in the open. No one pretended it was anything other than desire.

Authentic muddies that water. It reframes wanting as remembering. It suggests that what you’re reaching for isn’t new or aspirational, but already yours by right. The product isn’t introducing an ideal. It’s removing interference. It’s clearing away the noise so the real you can finally show up. If you feel the pull, that’s not insecurity. That’s intuition.

That’s a clever move, because it relocates the pressure. The problem is no longer the standard being sold. The problem becomes your distance from it. If you don’t feel quite right in your own skin, it’s not because the bar has been raised. It’s because you’ve drifted from yourself. The fix isn’t resistance. Its alignment.

Once that logic takes hold, opting out gets harder. Declining a product starts to feel like declining yourself. Skepticism looks like denial. Acceptance looks like growth. The word does a quiet bit of emotional accounting and somehow always lands on the side of the sale.

This is also why authenticity pairs so easily with self-care language. The two reinforce each other. Take care of yourself. Honor your truth. Invest in what makes you feel like you. None of those statements is objectionable on its own. They sound reasonable. Kind, even. But when they’re tethered to consumption, they smuggle in a new kind of obligation. You’re not just allowed to improve. You’re expected to, because not doing so starts to look like neglect.

That’s where the irritation sharpens for me. Not because people buy things. People have always bought things. It’s the way the word quietly implies that the unaltered version of you is somehow provisional. Fine for now, maybe, but not quite finished. Not quite accurate. Not quite honest.

Authentic, in this context, doesn’t celebrate what is. It points to what should have been there all along. It suggests a truer version waiting just out of reach, held back by time, gravity, stress, bad habits, or simple inattention. The product doesn’t create that version. It liberates it. Which is a very polite way of telling you that who you are right now is a little off.

None of this is shouted. That’s the point. It’s implied. It’s soft. It arrives wrapped in reassurance instead of pressure. And because it sounds supportive, it’s hard to push back without sounding cynical, bitter, or overly sensitive. Who argues with authenticity, after all?

But that’s exactly why the word deserves more suspicion than it gets. Not because it’s false in every instance, but because it’s doing work it never did before. It’s no longer describing a state. It’s prescribing a relationship. One where change is always framed as truth, and discomfort is always framed as distance from yourself.

That’s a powerful position for a word to occupy. Especially when it shows up in places that used to be more honest about what they were selling.

A person sitting on a hill, back to the camera, contemplating the sunset

The Question Worth Sitting With

The thing about words like authentic is that they don’t announce themselves as persuasive. They show up dressed as reassurance. They sound like permission, not pressure. And because of that, they rarely get examined in the moment. They slide by while you’re nodding along, already half convinced that whatever comes next must be reasonable.

That’s what makes the cream ad linger for me. Not because it promises younger skin. That’s expected. It’s because it positions the desire itself as honesty. It suggests that wanting to look different isn’t vanity or fear or discomfort with time doing what time does. It’s self-recognition. The product isn’t offering change. It’s offering a reunion.

Once you accept that framing, the rest becomes very easy. Buying the thing isn’t an indulgence; it’s an alignment. Using it isn’t denial, it’s truth-telling. The before version of you doesn’t become wrong exactly, but it does become provisional. A draft. Something you were passing through on the way to the more accurate version.

That’s where the word starts to feel familiar in a way that has nothing to do with skincare. It shows up in wellness, productivity, identity, and self-improvement of all kinds. Wherever there’s friction between who you are and who you’re encouraged to become, authenticity shows up to smooth it over. It reassures you that the movement is inward, not upward. Back to yourself, not away from it. Which brings us back to the old advertising tricks, just dressed up a bit.

The T-zone ads told people a cigarette would soothe their throat. That was a lie about the body. We learned how to regulate that kind of lie. What we didn’t regulate was the next move, where language stops making claims about what a product does and starts making claims about who you are when you want it.

That’s why I keep wondering whether authentic is just the modern version of that old pitch. Not because it’s always false, but because it’s so useful. It’s comforting. It’s legally safe. And it quietly encourages you to distrust the version of yourself that exists without intervention.

If authenticity can be promised, packaged, and sold back to you, it’s worth asking what got taken away in the first place.

A Chinese food take out container with the ThoughtLab logo

The Takeaway

This isn’t really about skincare, or even advertising, at least not in the narrow sense. It’s about what happens when words that once described truth get reassigned to make change feel inevitable, justified, and morally tidy.

At ThoughtLab, this is the kind of shift we spend a lot of time paying attention to. Not because language needs policing, but because it shapes how people understand themselves long before they make a choice. Words don’t just sell products. They normalize expectations. They tell people what’s reasonable to want and what’s quietly expected of them.

When a word like authentic starts showing up everywhere, especially in places designed to make you feel slightly insufficient, it’s worth slowing down and asking what work that word is doing. Not whether it’s always wrong, but whether it’s being used to smooth over a discomfort that might actually be telling the truth.

That kind of attention doesn’t make you cynical. It just keeps you honest. And in a world where even honesty is starting to sound like a sales pitch, that feels like a decent place to stand.